Customer Support

Dedicated support across platform, financial, and technical matters, with clear response times and a team ready to assist at every stage.

Support & Service Levels

Intellistrata operates a triple-tier support model, ensuring the right specialist handles every query.

IT & Technical Support

Platform, bugs, infrastructure

Financial Mgmt & Managed Services

Financial management, admin support

Customer Support & Billing

Onboarding, billing, accounts
Melbourne, Victoria, Australia
Support: (03) 9000 0014.

On-going Client Support

Our client service is industry-leading, characterized by a strong commitment to customer satisfaction. With a dedicated team of professionals, we strive to provide exceptional support, timely assistance, and tailored solutions to meet the unique requirements of each client.
queries will be addressed within 2 hours
Support using Ticketing system

MCP Server Support

For assistance with connecting to or using the Intellistrata ChatGPT plugin or the Intellistrata MCP server, please contact our support team at support@intellistrata.com.au or call (03) 9000 0014.
When reporting an issue, please include:
Your organisation name
A description of the issue or request
The approximate date and time the issue occurred
Any error message displayed
For your security, please do not include passwords, authentication tokens, or confidential property information in your initial support request.

FAQ

Phone support is available 9 AM to 5 PM on working days, and email support is available 9 AM to 6 PM on working days.
Response times depend on urgency. Critical issues are addressed within 2 business hours, urgent issues within 4 business hours, and general queries within 1 business day.
Yes. We provide training manuals, training videos, and individual online training sessions to help you and your team get familiar with Intellistrata.
Absolutely. Use the contact form on this page or book a free demo, and our team will be happy to help.

Contact Us.

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